# WhatsApp AI and business automation

> Connect customer conversations to answers, lead capture, appointments, follow-ups, and the people who own the next step.

Canonical page: https://ayroflow.com/services/whatsapp-automation

Updated: 2026-10-19

## Build around your conversation flow

Ayroflow works on WhatsApp agents and the operational steps around customer conversations. The goal is to connect useful replies with the right next action, such as a lead record, appointment, follow-up, or human handover.

## Decisions to make together

- Which questions the agent should answer from approved knowledge.
- Which information it may collect from a customer.
- When to create an appointment or follow-up.
- Who takes over, and how the conversation reaches them.

## Connection requirements

Confirm the supported WhatsApp connection, account ownership, channel requirements, and any external usage costs before implementation. Available integrations and operating rules depend on the agreed deployment.

## Related resources

- [AyroChat](https://ayroflow.com/products/ayrochat)
- [Integrations and human handover](https://ayroflow.com/docs/integrations-and-handover)

Contact: contact@ayroflow.com